We will replace at no charge (or refund if replacement isn’t possible) for the following:

• The product is flawed or has manufacturing defects.

• You received damaged or faulty items.

• You received items that are different from what was shown on our site (wrong design, color, size, or missing items).

How to file a claim (required):
Email support@printvets.com with:

1. Your order number

2. Clear photos showing the issue (full item + close-ups)

3. A brief description of the problem

Our Customer Care team will review your claim. If approved, we’ll ship a replacement at no cost. If a replacement isn’t feasible, we’ll issue a refund.

Note: Returns sent without our authorization and return instructions will not be accepted. Do not return items to the address on the shipping label.

Because we print on demand, we generally do not accept returns due to user error or preference, including:

• Changed your mind after purchase

• Wrong size, design, or color selected at checkout

• Items that have been worn, washed, altered, or are missing original tags

• Material feel or personal preference

• Final Sale / seasonal sale items (e.g., Halloween, Christmas, Black Friday, St. Patrick’s Day) or orders placed with certain promotional coupon codes

In some user-error cases, we can remake the item according to your updated specifications if you cover a portion of production and shipping costs. Contact us to review options.

Contact us first: Submit a request via the Contact Page or email support@printvets.com within 30 days of delivery.

Wait for authorization: If your claim is approved, we’ll send the return address and instructions (RMA).

Ship the return: You are responsible for the return shipping cost.

Shipping costs are non-refundable.

If a refund is approved, any return postage we paid may be deducted from the refund.

Tracking & proof: Keep your postal receipt and tracking number. Email us a copy/photo of the mailing label once shipped.

Processing time: Transit and processing vary by location (can be 1–3 months). We don’t guarantee receipt of untracked returns.

Once a refund is issued, banks/issuers may take additional time to post funds.

If you haven’t received a refund after our confirmation, check with your bank/issuer first. If the issue persists, contact us.

Verify size charts, colors, and personalization details before checking out.

Inspect your order on arrival and report issues promptly (within the 30-day window) with photos and your order number.

Have a question or want to reach out?

• Email: support@printvets.com

• Address: 1209 MOUNTAIN ROAD PL NE, STE N, ALBUQUERQUE, NM 87110

• Phone number: (+1) 505.441.3735